The LCBO stopped delivering wine, spirits and beer outlets outside Toronto after its courier service, Canada Post, suspended deliveries that required proof of age at the door during the coronavirus crisis.
While the LCBO says eCommerce or online ordering is still available to customers, it cannot guarantee delivery times through Canada Post and customers must go to the nearest Canada Post depot to prove their age and take their order.
Some shipments – such as alcohol – require the recipient to prove their age by identifying the picture before the person delivering them the package.
But Canada Post has suspended package deliveries requiring proof of age to protect its workers from the spread of the novel coronavirus.
On March 15, the Canada Post said it would “no longer require signatures for any door delivery,” eliminating the exchange of pens and close contact between the recipient and the delivery person.
“If it is not possible to drop safely, our delivery agent will leave a notice card indicating the post office where you can retrieve your items by showing proof of identity.”
Delivery via Foodora will still be available for Toronto residents, who added LCBO to their on-demand food service last fall.
“At this time, Foodora and Canada Post are our only delivery partners,” LCBO said in an email to the Post. “While we respect the Canada Post’s decision to suspend home delivery of packages that require age proof, any inconvenience for our e-Commerce buyers is regrettable.”
An LCBO store in Bowmanville, Ont. THE CANADIAN PRESS / Doug Ives
Since Ffoodora only serves Toronto, out-of-town residents should rely on Canada Post, which will now send orders straight to the nearest post office for pickup because alcohol is an item that requires proof of age of the recipient.
In Toronto, riders of foodora are required to follow the same protocol as Canada Post to confirm the age of the customer ordering alcohol.
“All foodora riders serving from LCBO in Toronto have been certified by Smart Serve responsible for serving alcohol to customers aged 19 and above,” the company said in a media release in September.
“They will strictly adhere to the responsible LCBO service, where alcohol sales are restricted to minors, intoxicants, and those who appear to be buying alcohol for any of those individuals.”
A Foodora courthouse has selected an order for delivery from a restaurant in Toronto, Thursday, Feb. 27, 2020.
Nathan Denette / The Canada Press
Foodora is one of the many food delivery services that offers a non-contact contact through the app. Its drivers are required to conduct social isolation and still comply with LCBO policies.
“For all wine deliveries, including those from LCBO, Wine Rack, breweries and more, customers must still present a valid ID to the rider, confirming their name and age; however, The rider has been ordered not to handle the ID and to avoid direct contact with the customer, ”Foodora told the Post in a statement.
Required signature changed – riders confirm delivery received orally to customer. In addition, while they advertise “contactless” delivery on all food orders, the same cannot be done with alcohol. If the customer is unable to produce the ID or approach the door, the product must be returned.
In terms of a customer who is under quarantine or self-segregation, “they can display their ID through a window, if the ID is clearly displayed.”
“Ultimately, the rider was assigned to follow their Smart Serve training to determine if it would be safe to continue delivering or returning the shop order,” the statement read.
LCBO on Carling Ave in Ottawa is busy, March 23, 2020.
Jean Levac / Postmedia
The LCBO was considered an important business by the provincial government in its March 23 announcement that all non-essential businesses must close their doors to include the spread of COVID-19 and reduce large crowds. LCBO business hours are reduced to 11 a.m. to 6 p.m., Tuesday through Saturday.
“This additional step is in line with previous actions taken today, including increasing cleanliness and hygiene, implementing in-store measures that promote social isolation and introducing new HR policies in support of customer service. LCBO customers and warehouse staff, “the company said in a media release.